Privacy Policy for Residential Child Care Community

 

Effective Date: 20th November 2024.

 

At Residential Child Care Community, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant laws. Please read this policy carefully to understand how we handle your information.

 

1. About Us

 

Residential Child Care Community provides care and support for children. We are a data controller, which means we are responsible for deciding how we collect, use, and store your personal data.

 

Our contact details are:

 

  • Address: 843 Finchley Road, London NW11 8NA.
  • Email: info@childcare-service.com
  • Phone: 0862 745 5173

 

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us using the details above.

 

2. Data We Collect

 

We may collect and process the following types of personal data:

 

a. Information Provided by You

  • Personal details: Name, address, date of birth, contact details (e.g., phone number, email address).
  • Health information: Medical history, special needs, or dietary requirements.
  • Emergency contact information: Details of parents, guardians, or other emergency contacts.
  • Financial information: Payment details for billing purposes.

 

b. Information We Collect Automatically

  • Website usage data: IP address, browser type, pages visited, and other analytics to improve our website’s performance.

 

c. Special Category Data

We may collect sensitive information, such as health or ethnicity data, to provide appropriate care. This will only be done with explicit consent or when legally required.

 

3. How We Use Your Data

 

We use your personal data for the following purposes:

 

  • To provide care and services tailored to the needs of the children.
  • To communicate with parents/guardians about the child’s well-being or administrative matters.
  • To comply with legal and regulatory obligations.
  • To improve our services and website functionality.
  • To handle enquiries, complaints, or feedback.

 

We will only process personal data when we have a lawful basis, such as consent, a legal obligation, or to fulfill our contractual duties.

 

4. How We Share Your Data

 

We will not sell or share your personal data with third parties for marketing purposes. However, we may share data with:

 

  • Service providers: Third parties who assist in delivering our services (e.g., healthcare professionals or IT support).
  • Regulatory bodies: Government agencies or authorities where required by law.
  • Emergency services: When necessary to protect the health or safety of a child.

 

All third parties are required to respect the confidentiality of your data and comply with data protection laws.

 

5. Data Security

 

We are committed to ensuring the security of your personal data. We implement appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse of your data.

 

  • Data is stored securely in [describe storage system, e.g., encrypted databases or secure servers].
  • Access is limited to authorized staff who need the information to perform their roles.

 

 

6. Data Retention

 

We retain personal data only for as long as necessary for the purposes outlined in this policy or as required by law. When no longer needed, data will be securely deleted or anonymized.

 

 

7. Your Rights

 

Under the UK GDPR, you have the following rights regarding your personal data:

 

  • Right to access: Request a copy of your personal data.
  • Right to rectification: Correct inaccurate or incomplete data.
  • Right to erasure: Request deletion of your data, subject to legal obligations.
  • Right to restrict processing: Limit how your data is used.
  • Right to data portability: Obtain and reuse your data across different services.
  • Right to object: Withdraw consent or object to specific processing activities.

 

To exercise your rights, please contact us using the details in Section 1. We will respond within one month.

 

 

8. Cookies

 

Our website uses cookies to improve user experience and analyze site traffic. You can manage or disable cookies through your browser settings.

 

 

9. Updates to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and significant updates will be communicated to you directly.

 

 

For any concerns or further information, please get in touch using the contact details provided above.